|Written by Алексей Гордеев|
|Tuesday, 20 March 2012 22:15|
There are no translations available.
www.gordejev.lv will consider a complete refund of customers order when the request fulfills all of the following requirements:
1. A complaint is filled through contact form (Subject: Refund) within 5 days from the date of purchase;
2. The customer points out a malfunction of the purchased item that depends only from the item itself;
3. The customer provides proof that the extension was well-configured and that setup instructions were followed completely.
After receiving a refund request, www.grodejev.lv has the right to check the malfunction reported and try to fix it within 5 days. After that period, if a working solution is not provided, www.gordejev.lv will provide a complete refund of the purchase.
IF the customer has already sent the information by contact form requesting support for the problem experienced (respecting the term set above), and a solution wasn't given within 5 days, www.gordejev.lv undertake to completely refund money spent on buying a particular item/items on www.gordejev.lv;
Refunds are NOT granted if one or more of the following conditions apply:
1. The customer HAVE NOT SENT the request for a refund within 5 days period of time after purchase.
2. The customer purchased the wrong extension/subscription/pack;
3. The customer requests a missing feature or extension which wasn't advertised in the purchased extension's or subscription's description (on www.gordejev.lv website);
4. The customer points out stylistic or graphic problems that depend on the interaction with the website template;
5. The customer points out a malfunction that depends on conflicts with other installed extensions.